Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of www.gogala.in and related GoGala services (collectively, the "Platform"). GoGala ("GoGala", "we", "us" or "our") operates an Event Professionals Marketplace that enables customers to discover and engage event professionals and enables event professionals to list and manage their services.

By accessing, registering for, or using the Platform, you agree to these Terms and the GoGala Privacy Policy. If you do not agree, you should not use the Platform. Additional terms displayed for a particular feature, plan, promotion or transaction may also apply to that feature.

• "Customer" means a user who searches for, contacts, enquires about, books, engages or reviews an Event Professional.
• "Event Professional" or "Vendor" means a professional, business or service provider that lists or offers event-related services through GoGala.
• "User" means any visitor, Customer, Event Professional or other person using the Platform.
• "Content" means text, images, photographs, portfolio material, business information, reviews, ratings, messages and other material made available through the Platform.
• "Services" means the marketplace, listing, enquiry, lead, quotation, booking, payment-tracking, review, subscription, communication and related functionality offered by GoGala.

• You must be legally competent to enter into a binding contract under applicable law to create and operate an account or enter into commercial transactions through GoGala. If you act for a business or organization, you represent that you have authority to bind it.
• You must provide accurate, current and complete information and keep it reasonably updated.
• You are responsible for maintaining the confidentiality and security of your login credentials, password, OTP or other authentication method.
• You must promptly notify GoGala if you suspect unauthorized access or misuse of your account.
• You may not impersonate another person or business, create misleading accounts, or use another user's account without authority.
• GoGala may require verification of contact, business, tax or other information where reasonably necessary for security, trust, compliance or Platform functionality.

GoGala provides a technology marketplace that helps Customers discover, compare and connect with independent Event Professionals. Unless expressly stated otherwise for a particular service, GoGala is not the Event Professional and does not itself perform the event services listed by Vendors.

Event Professionals are independent service providers and are responsible for the services they advertise, quote, accept and perform, including service quality, staffing, equipment, permits, licenses, taxes, invoices, timelines and compliance with applicable law.

Customers are responsible for evaluating an Event Professional, reviewing the quotation and service scope, confirming event requirements, and deciding whether to engage that professional.

GoGala is not a party to payments for event services between Customers and Event Professionals. Any such payments are made directly between those parties using methods they independently agree. GoGala may provide payment-tracking tools for record-keeping, but does not hold or settle those funds.

GoGala may provide profile information, ratings, reviews, verification indicators, listing status or other trust features to assist users. Such features do not constitute a guarantee of performance, suitability, availability, safety or service quality.

Depending on account type and availability, GoGala may provide features including:

GoGala may add, modify, suspend or discontinue features as the Platform evolves. Where a material change affects a paid service already purchased, applicable plan terms, refund rules or law will govern.

• Event Professional search, filters, profiles, service categories, portfolios and contact options.
• Customer enquiries, bulk enquiries, View Contact and related contact/lead generation features.
• Quotations, service line items, discounts, taxes and quotation status.
• Event bookings, event records, payment tracking and payment reminders.
• Ratings and reviews.
• Vendor subscriptions, premium features, listing controls, coupons, referral benefits and promotional programs.
• Account, profile, dashboard, notification and communication features.

Event Professionals using GoGala agree to:

• Provide truthful and current business, contact, service, pricing, availability, location, portfolio, tax and other listing information.
• Use photographs, logos, portfolio material and other Content only where they own it or have the necessary rights and permissions.
• Respond professionally to Customers and avoid spam, harassment, misleading claims, bait pricing or deceptive practices.
• Honour confirmed commitments and clearly communicate material changes, delays, cancellations or service limitations.
• Maintain any registrations, licenses, permits, insurance or tax compliance required for their business and services.
• Protect Customer information received through GoGala and use it only for legitimate enquiry, quotation, booking, service and related communication purposes.
• Not sell, scrape, disclose or misuse Customer leads or contact information.
• Ensure quotations, taxes, discounts, payment requests and service descriptions are accurate and lawful.

Customers using GoGala agree to:

• Provide accurate contact, event and enquiry information.
• Use Event Professional contact information only for genuine event-service enquiries or bookings.
• Review quotations, pricing, taxes, service scope, cancellation terms and other Vendor-specific conditions before confirming a service.
• Make payments only through legitimate methods and avoid fraudulent chargebacks, false claims or misuse of Platform features.
• Treat Event Professionals and other users respectfully and comply with applicable law.
• Submit ratings and reviews based on genuine experience and not use reviews to threaten, extort, harass or intentionally mislead.

When a Customer uses an enquiry, View Contact, bulk enquiry or similar contact feature, GoGala may create a lead and share relevant information with the selected Event Professional so the professional can respond. The information collected may vary by feature and may include name, mobile number, event date, enquiry details and location information where enabled.

A lead or enquiry does not itself create a binding service contract between a Customer and an Event Professional. Any service engagement depends on the parties' subsequent agreement, quotation, booking confirmation or other applicable terms.

GoGala may provide tools for Event Professionals to prepare quotations and for users to record or manage bookings. Unless GoGala expressly states otherwise, the commercial terms of an Event Professional's service, including scope, deliverables, timing, pricing, cancellation, rescheduling and service-specific conditions, are agreed between the Customer and Event Professional.

Users are responsible for checking quotation details before acceptance. Event Professionals may use GoGala to record or track booking and payment-status information for business-management purposes. Such records do not mean that GoGala received, processed, held or settled the underlying payment, and GoGala does not guarantee that information entered by users is complete or error-free.

Some GoGala features may be free and others may require subscription fees, Premium plan charges or other amounts payable directly to GoGala and shown before purchase. Pricing and applicable taxes will be displayed or communicated for the relevant GoGala service.

GoGala does not collect, receive, hold, transfer or settle payments made by Customers to Event Professionals for event services. Any such service payment is arranged and handled directly between the Customer and the Event Professional outside GoGala. Event Professionals may use GoGala to record or track payment information, such as total amount, paid amount and pending amount, for their own business-management purposes; this does not mean GoGala processed the underlying payment.

Payments of subscription fees, Premium plan charges or other applicable Platform charges payable directly to GoGala may be processed through authorized third-party payment providers. Their terms and privacy practices may also apply. GoGala may receive transaction identifiers, amounts, payment status and related information necessary for reconciliation, refunds, support, accounting and compliance.

Event Professionals are responsible for taxes, GST, invoicing and statutory obligations applicable to the services they provide, unless GoGala expressly assumes a specific obligation in writing.

A failed, delayed, reversed or declined payment of a charge payable directly to GoGala may be subject to the relevant payment provider's processes and applicable law. Payments between Customers and Event Professionals are governed by their own arrangements and the applicable payment method or provider they choose.

GoGala may offer free and paid plans, premium access, promotional periods, coupons, referral rewards or similar benefits. Eligibility, price, validity, included features, discounts and other conditions will be displayed for the relevant offer or plan.

Promotional or referral benefits have no cash value unless expressly stated, may be subject to eligibility and anti-abuse checks, and may be withdrawn where obtained through fraud, duplicate accounts, manipulation or violation of these Terms.

Paid plan renewal, cancellation and refund conditions, where applicable, will be presented at purchase or in the relevant plan or refund policy.

Because Event Professionals are independent providers, cancellation, rescheduling and refund terms for event services, including any Customer-to-Event Professional payments, depend on the quotation, booking terms or agreement between the Customer and Event Professional. Users should review those terms before confirming a booking or making a payment directly to an Event Professional.

Where GoGala collects a fee for its own subscription or Platform service, the applicable cancellation and refund terms shown for that purchase apply, subject to applicable law.

GoGala may provide reasonable support or records to help users resolve a dispute, but is not required to decide private contractual disputes between Customers and Event Professionals unless required by law or expressly undertaken by GoGala.

GoGala may allow Customers to submit, edit or delete ratings and reviews subject to Platform rules. Reviews should reflect genuine service experiences and should be factual, relevant and respectful.

GoGala may moderate, restrict or remove reviews or other Content that appears fraudulent, unlawful, abusive, irrelevant, manipulated, infringing, privacy-invasive or otherwise inconsistent with these Terms. GoGala does not guarantee the accuracy of user-generated reviews.

By providing contact information and using relevant Platform features, you agree that GoGala may send service-related communications reasonably necessary to operate your account or requested services, including authentication messages, enquiry updates, booking information, event reminders, payment reminders, subscription notices and support communications.

Promotional communications will be handled in accordance with applicable consent and opt-out requirements. Opting out of marketing does not prevent essential account, security or transactional communications.

You retain ownership of Content you lawfully submit to GoGala. You are responsible for ensuring that you have the rights and permissions necessary to upload, publish or share that Content.

By submitting Content for display or use on the Platform, you grant GoGala a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display and use that Content to operate, promote and improve the Platform and the relevant listing or service, subject to our Privacy Policy and applicable law.

This license ends when the Content is deleted from active Platform use, except where continued retention is reasonably required for backups, legal compliance, disputes, security, transaction records or content already lawfully used in completed Platform materials.

Users must not:

• Use the Platform for unlawful, fraudulent, deceptive or abusive purposes.
• Post false, defamatory, obscene, hateful, threatening, discriminatory, infringing or otherwise unlawful Content.
• Impersonate another person or misrepresent identity, affiliation, credentials, reviews, ratings, bookings or transactions.
• Scrape, harvest, copy or commercially exploit user data, leads, listings or Platform Content without authorization.
• Attempt to bypass access controls, probe vulnerabilities, introduce malware, interfere with Platform operation or gain unauthorized access.
• Reverse engineer, reproduce or create derivative works from protected Platform software or proprietary materials except where permitted by law.
• Use automated systems, bots or scripts in a manner that places unreasonable load on the Platform or circumvents intended functionality.
• Manipulate ratings, reviews, referrals, subscriptions, coupons, lead counts or other Platform metrics.
• Send spam or use contact details obtained through GoGala for unrelated marketing or resale.

The GoGala name, logo, branding, Platform design, software, original graphics, interfaces, text and other proprietary materials are owned by or licensed to GoGala and are protected by applicable intellectual-property laws.

Except for the limited right to use the Platform in accordance with these Terms, no intellectual-property rights are transferred to users. Third-party and user-submitted Content remains subject to the rights of its respective owners.

Personal data collected through the Platform is handled in accordance with the GoGala Privacy Policy. Users who receive another user's personal data through GoGala must use it responsibly and only for the purpose for which it was provided.

The Privacy Policy should be read together with these Terms.

GoGala may integrate or link to payment services used for charges payable directly to GoGala, as well as maps, communication services, social platforms or other third-party products. Those services may be governed by their own terms and privacy policies. GoGala is not responsible for independent third-party services outside its reasonable control.

GoGala may restrict, suspend or terminate an account or access to particular features where reasonably necessary to protect users or the Platform, investigate suspected fraud or misuse, comply with law, address non-payment, respond to a material breach of these Terms, or manage security or operational risks.

Where appropriate and legally permissible, GoGala may provide notice or an opportunity to address the issue. Serious fraud, security threats, illegal activity or urgent risk may require immediate action.

Users may stop using the Platform at any time and may request account deletion subject to the Privacy Policy, outstanding obligations and records that GoGala is legally entitled or required to retain.

GoGala seeks to provide useful marketplace information and tools, but Event Professional profiles, portfolios, availability, descriptions, prices, ratings, reviews and other user-provided information may change or contain inaccuracies.

To the extent permitted by law, GoGala does not warrant that every Event Professional will meet a Customer's expectations, that every Customer will proceed with an enquiry, or that any particular enquiry, lead, quotation or listing will result in a booking or revenue.

Users should exercise reasonable judgment and conduct appropriate checks before entering into material commitments with another user.

We aim to keep GoGala available and secure, but we do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, internet failures, third-party outages, security incidents or events beyond reasonable control may affect availability.

GoGala may update, improve or change the Platform from time to time. We will handle material changes to paid commitments in accordance with applicable purchase terms and law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights available to consumers under applicable law.

To the maximum extent permitted by law, GoGala will not be liable for indirect, incidental, special, punitive or consequential loss, loss of profits, loss of opportunity or loss arising from the independent acts or omissions of Customers, Event Professionals or third-party services.

GoGala's liability, if any, for its own paid Platform service will be determined in accordance with applicable law and the specific terms governing that service. These Terms do not remove any statutory remedy that a user is entitled to exercise.

To the extent permitted by law, you agree to indemnify and hold GoGala harmless from third-party claims, losses, liabilities and reasonable costs arising from your unlawful use of the Platform, material breach of these Terms, infringement of another person's rights, misuse of personal data, or Content/services supplied by you. This obligation does not apply to the extent a claim results from GoGala's own unlawful conduct.

GoGala will not be responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, government action, war, civil disturbance, widespread telecommunications or internet failure, major third-party infrastructure failure, labor disruption or other comparable events, except to the extent applicable law requires otherwise.

These Terms are governed by the laws of India. Users and GoGala should first attempt to resolve disputes in good faith through the Contact Us process.

Subject to mandatory consumer rights and other non-waivable legal provisions, courts of competent jurisdiction in Hyderabad, Telangana, India will have jurisdiction over disputes relating to these Terms or the Platform.

Nothing in these Terms prevents a user from approaching a consumer commission, regulatory authority or other forum where such right is provided by applicable law.

GoGala may update these Terms as the Platform, business model, features or legal requirements evolve. The latest version will be published on the Platform with an updated effective date. Where a change materially affects an existing paid service or where law requires additional notice or consent, GoGala will take appropriate steps.

• Entire agreement: These Terms, the Privacy Policy and any applicable feature-, plan- or transaction-specific terms form the agreement governing use of the Platform.
• Severability: If a provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
• No waiver: Failure to enforce a provision on one occasion does not waive the right to enforce it later.
• Assignment: Users may not transfer their account or rights under these Terms without GoGala's consent. GoGala may transfer its rights and obligations as part of a lawful business restructuring or transfer.
• Headings: Section headings are for convenience and do not affect interpretation.

For questions, grievances or notices relating to these Terms, please visit the Contact Us section on www.gogala.in or email connectgogala@gmail.com, support@gogala.in.