Privacy Policy

GoGala ("GoGala", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal data when you visit or use www.gogala.in and related GoGala services (collectively, the "Platform").

GoGala is an Event Professionals Marketplace that helps customers discover, compare, contact and engage event professionals, and enables event professionals to create profiles, receive enquiries and leads, provide quotations, manage bookings, track customer payment information and interact with customers.

This Policy applies to visitors, customers, event professionals/vendors and other users of the Platform. It is intended to provide a clear and practical explanation of our privacy practices.

Depending on how you use GoGala, we may collect the following categories of information:

We collect information directly from you when you create an account, update a profile, search for professionals, submit an enquiry, contact a professional, create or receive a quotation, manage a booking, record or update payment information, pay a GoGala subscription or other applicable Platform charge, write a review, contact support or otherwise use the Platform.

We may also collect limited technical information automatically through the Platform and receive relevant transaction, delivery or service-status information from service providers that support GoGala.

We may use personal data to:

• Create, authenticate, secure and manage user accounts.
• Provide search, professional listings, enquiries, leads, quotations, bookings, payment-tracking tools, reviews and other marketplace features.
• Connect customers with relevant event professionals and enable requested communications.
• Verify users, deliver authentication codes and help prevent fraud, misuse and unauthorized access.
• Send transactional and service-related notifications about accounts, enquiries, bookings, payments, reminders, subscriptions or other requested services.
• Process and reconcile subscription fees and other charges payable directly to GoGala through authorized payment service providers.
• Provide customer support and resolve complaints or disputes.
• Maintain, troubleshoot, secure, analyze and improve the Platform.
• Comply with applicable legal, tax, accounting, regulatory and enforcement requirements.
• Send promotional communications where permitted and subject to applicable consent and opt-out requirements.

GoGala does not sell or rent personal data as a standalone business model. We may share information only where reasonably necessary to operate the Platform or provide a requested service.

• Customers and Event Professionals: relevant information may be shared between the parties when a customer initiates an enquiry, lead, contact action, quotation, booking or related service request.
• Technology and hosting providers: for infrastructure, storage, databases, backups, security and operational support.
• Communication providers: for email, SMS, messaging, OTP and notification delivery.
• Payment providers: for processing, reconciliation, refunds and transaction status relating to subscription fees and other charges payable directly to GoGala.
• Analytics and security providers: where used to understand Platform performance, prevent abuse or improve reliability.
• Authorities and professional advisers: where required by law or reasonably necessary for legal, audit, accounting, fraud-prevention or dispute-resolution purposes.
• Business transactions: where necessary in connection with a merger, acquisition, restructuring or transfer of all or part of the business, subject to applicable law.

Certain information submitted by Event Professionals is intended to be publicly visible so customers can discover and evaluate them. This may include business name, professional category, services, service locations, business description, portfolio/gallery content, ratings, reviews and other listing information.

Customer contact information is not intended to be publicly displayed merely because a customer uses GoGala. It may be shared with relevant Event Professionals when the customer initiates an enquiry, lead, booking or contact action.

GoGala may use email, SMS, messaging platforms or other communication channels to provide OTPs, account verification, enquiry updates, booking information, event reminders, payment reminders, subscription notices and other transactional or service-related communications.

Authentication codes are intended to be short-lived and single-use. Users should never share an OTP, password or other account credential with another person.

Where a user chooses to contact an Event Professional through a communication feature provided by GoGala, relevant information may be shared with that Event Professional to enable the requested interaction.

GoGala does not collect, receive, hold, transfer or settle payments made by Customers to Event Professionals for event services. Any such service payment is arranged and handled directly between the Customer and the Event Professional outside GoGala. Event Professionals may use GoGala to record or track payment information such as total amount, amount paid and pending amount for their own booking and business-management purposes; this does not mean that GoGala processed the underlying payment.

GoGala may collect subscription fees, Premium plan charges and other applicable Platform charges payable directly to GoGala. These payments may be processed through authorized third-party payment service providers, which may collect and process payment credentials under their own terms and privacy policies. GoGala may receive and retain limited payment information such as transaction ID, amount, payment status and timestamps for reconciliation, refunds, support, accounting and compliance purposes.

Some Platform features may use location to support distance filters, nearby results, directions or lead-location information. Where device or browser permission is required, you may allow or deny access. If location is unavailable or permission is denied, certain location-based features may be limited and the Platform may display a suitable fallback such as "Unknown".

GoGala may use cookies, local storage and similar technologies for authentication, session management, security, preferences, functionality and analytics. Some cookies may be necessary for the Platform to work correctly.

You may manage cookies through your browser settings. Disabling essential cookies may affect login or other Platform functionality. Where required by applicable law, non-essential technologies will be used subject to appropriate notice or consent.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and payment-tracking records, maintaining records of charges paid directly to GoGala, preventing fraud, resolving disputes, enforcing agreements and complying with legal, tax or accounting obligations.

Different categories of data may have different retention periods. When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal requirements and legitimate security or dispute-resolution needs.

GoGala uses reasonable administrative, technical and organizational safeguards designed to protect personal data against unauthorized access, misuse, alteration, disclosure or loss. These may include access controls, secure authentication, encryption in transit, protected infrastructure, logging, monitoring and appropriate restrictions on access to sensitive systems.

No online system or method of electronic storage is completely secure. While we take reasonable measures to protect information, absolute security cannot be guaranteed.

Subject to applicable law and appropriate verification, you may request to:

• Access information about the personal data we process about you.
• Correct or update inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent.
• Request deletion of personal data where applicable, subject to lawful retention requirements.
• Raise a privacy grievance or concern.
• Opt out of non-essential promotional communications.

Customers and Event Professionals can request deletion of their GoGala account and associated personal data directly from their respective signed-in account through the Account Deletion option.

To submit a deletion request, the user must complete the required Mobile OTP and Email OTP verification and confirm the request. After successful verification, the request is submitted to the GoGala Admin queue for review and processing.

Once reviewed and processed, GoGala will delete or anonymize personal data that is no longer required, subject to information that GoGala is required or permitted to retain for legal, tax, accounting, fraud-prevention, security, transaction-record, backup or dispute-resolution purposes.

If a user is unable to access or complete the account-deletion process, they may contact GoGala through the Contact Us section or email support@gogala.in or connectgogala@gmail.com for assistance.

Detailed account and data deletion instructions are available at www.gogala.in/data-deletion.

GoGala's marketplace accounts and commercial services are intended for persons legally capable of entering into the relevant transactions. We do not knowingly seek to create marketplace accounts for children. Where applicable law requires parental consent or other safeguards for a child's personal data, GoGala will take appropriate steps to comply.

The Platform may contain links to maps, payment services, social-media services, Event Professional websites or other third-party websites and applications. Independent third parties have their own privacy practices and policies. GoGala is not responsible for the privacy practices of services that it does not control.

Ratings, reviews, portfolio material and other content intentionally submitted for publication may be visible to other users. Users should avoid including unnecessary personal, financial or sensitive information in publicly visible content.

GoGala processes personal data in accordance with applicable Indian law. This includes the Digital Personal Data Protection Act, 2023 and related rules and requirements as they become applicable, together with other laws relevant to GoGala's services and operations.

We aim to provide privacy notices in clear language and to collect and use personal data for specified purposes that are relevant to the services being provided.

We may update this Privacy Policy as GoGala's services, technology, integrations, business practices or legal requirements evolve. The latest version will be published on the GoGala website with the updated effective date. Where required, we will provide additional notice or seek consent for material changes.

For questions, privacy requests, consent withdrawal, account/data deletion assistance or grievances, please visit the Contact Us section on www.gogala.in or email us at support@gogala.in or connectgogala@gmail.com.