Refund Policy

This Refund Policy explains when a refund may be available for fees paid directly to GoGala for subscriptions, Premium plans or other paid Platform services. It should be read together with the GoGala Terms & Conditions and Privacy Policy.

GoGala is a technology marketplace connecting Customers with independent Event Professionals. GoGala does not collect, receive, hold, transfer or settle payments made by Customers to Event Professionals for event services.

This Policy applies only to amounts paid directly to GoGala for a GoGala subscription, Premium plan or another paid Platform feature or service where GoGala is the seller or recipient of the fee.

This Policy does not govern event-service fees, advances, deposits, cancellation charges or other amounts paid or payable by a Customer to an Event Professional. Those amounts are arranged directly between the Customer and the Event Professional and are subject to the quotation, booking terms, cancellation terms or other agreement between them.

Before purchasing a paid GoGala plan, users should review the plan name, price, validity period, included features, applicable taxes, discounts and any specific conditions displayed at the time of purchase.

Except where a refund is required by applicable law or expressly allowed under this Policy or the specific purchase terms, fees for an activated subscription or Premium plan are generally non-refundable once access to the paid benefits has been enabled.

Unused time, unused leads, lack of enquiries, lack of bookings, change of business plans, or failure to use available Platform features does not by itself create a right to a full or partial refund.

A refund or payment correction may be considered where GoGala confirms circumstances such as:

• A duplicate charge for the same GoGala purchase.
• An amount debited for a GoGala purchase that was not successfully activated or credited, after payment status is verified.
• An incorrect amount charged by GoGala due to a confirmed Platform or billing error.
• A paid GoGala service that GoGala is unable to provide and for which an appropriate alternative, extension or credit is not reasonably offered.
• Any other situation where a refund is required under applicable law or expressly promised in the applicable offer or purchase terms.

Subject to applicable law, refunds will normally not be provided solely because:

• The user changes their mind after a paid plan has been activated.
• The user does not use, or only partially uses, the subscription period or Premium features.
• The Event Professional does not receive the expected number of leads, enquiries, bookings, revenue or business results.
• A lead or enquiry does not convert into a booking.
• The user fails to complete or maintain profile, listing, account or eligibility requirements.
• Access is restricted or terminated because of fraud, misuse, abuse, unlawful activity or a material violation of GoGala's Terms & Conditions.
• A promotional, complimentary or referral benefit has no cash value or was provided without a corresponding payment to GoGala.

GoGala does not process or control payments between Customers and Event Professionals for event services. Accordingly, GoGala does not issue refunds for amounts paid directly by a Customer to an Event Professional.

Any cancellation, rescheduling, advance-payment or refund request relating to an Event Professional's services must be resolved directly between the Customer and the Event Professional in accordance with their quotation, booking terms or other agreement. GoGala may, where reasonably available, provide Platform records or support information to assist the parties, but GoGala is not required to decide their private payment dispute.

Where a payment made directly to GoGala appears eligible for review, the user should contact GoGala through the Contact Us section of www.gogala.in or email support@gogala.in or connectgogala@gmail.com.

To help us review the request, please provide the registered account details, relevant GoGala plan or service, transaction or payment reference where available, amount paid, date of payment, reason for the request and any supporting information reasonably requested by GoGala.

GoGala may verify the account, transaction and payment status before approving a refund or correction.

Refund requests are reviewed based on the applicable purchase terms, this Policy, payment records, Platform records and applicable law. Submitting a request does not automatically guarantee a refund.

If a refund is approved, GoGala will ordinarily initiate it to the original payment method or through another lawful method where necessary. Actual credit time depends on the payment provider, bank or financial institution and may be outside GoGala's control.

Where appropriate, GoGala may offer a plan correction, service extension, account credit or other reasonable resolution instead of a cash refund, provided this is consistent with the applicable purchase terms and law.

If a payment appears failed, pending, reversed or duplicated, users should avoid making repeated payments until the transaction status is reasonably clear. GoGala may rely on information received from its payment service provider and banking systems to confirm the final status.

If money is debited but GoGala does not receive a successful payment confirmation, the amount may be automatically reversed by the relevant bank or payment provider. If the issue remains unresolved, the user may contact GoGala with the transaction details for review.

Refund calculations, where applicable, will normally be based on the amount actually paid to GoGala after valid discounts or coupons, not the undiscounted list price.

Complimentary Premium days, referral rewards, promotional access, coupons or similar non-cash benefits are generally not redeemable for cash and do not create an independent refund entitlement unless expressly stated otherwise.

Any refund of taxes or payment-related charges will be handled in accordance with applicable law, the nature of the original charge and the relevant payment-provider process. GoGala will not retain an amount that applicable law requires to be refunded.

Where a third-party payment provider or financial institution applies its own fees, processing rules or timelines, those matters may also be subject to that provider's terms.

Stopping use of GoGala or requesting account deletion does not automatically create a refund entitlement for an already activated paid plan. Any refund request will be evaluated separately under this Policy and applicable law.

If recurring or auto-renewal functionality is offered, the cancellation method and the effect on future renewals will be displayed with the relevant plan or account controls. Cancellation of future renewal does not by itself refund a completed prior charge.

GoGala may update this Refund Policy as its plans, Platform features, payment arrangements or legal requirements evolve. The latest version will be published on www.gogala.in with the updated effective date.

Changes will not reduce any refund right that has already become mandatory under applicable law.

For questions or refund requests relating to fees paid directly to GoGala, please visit the Contact Us section on www.gogala.in or email support@gogala.in or connectgogala@gmail.com.