Disclaimer

GoGala (“GoGala”, “we”, “us” or “our”) operates an Event Professionals Marketplace through www.gogala.in and related GoGala services (collectively, the “Platform”). The Platform is designed to help customers discover, compare, contact and engage independent event professionals and to provide event professionals with tools to list and manage their services.

Unless expressly stated otherwise, GoGala acts as a marketplace and technology platform. GoGala does not itself provide the event services listed by independent Event Professionals and is not a party to the underlying service arrangement between a Customer and an Event Professional.

Business profiles, service descriptions, photographs, portfolios, service locations, availability, pricing, experience, team information and other listing details may be submitted or maintained by Event Professionals. GoGala may provide verification, profile-completion, subscription or listing-status indicators, but such indicators should not be interpreted as a guarantee, certification or endorsement of a professional’s service quality, suitability, availability, conduct or performance.

Users should independently evaluate an Event Professional and confirm the scope of work, deliverables, availability, pricing, taxes, payment schedule, cancellation terms and any other material conditions before confirming a booking or making any payment directly to that Event Professional.

Prices, budgets, service rates and availability displayed or communicated through the Platform may be indicative and may change based on event requirements, date, location, scope, market conditions or other factors. A quotation generated or shared through GoGala reflects the information entered by the relevant Event Professional and should be reviewed carefully by the Customer before acceptance.

GoGala does not guarantee that an Event Professional will be available for a particular date or that an enquiry, lead or quotation will result in a confirmed booking.

GoGala may facilitate enquiries, leads, calls, messaging, reminders and other communications between Customers and Event Professionals. GoGala does not guarantee that a recipient will respond, that contact information will remain unchanged, or that communications will result in a transaction.

Users are responsible for exercising reasonable care when communicating with other users and for sharing only information that is appropriate and necessary for the intended event-service interaction.

The actual event service is provided by the selected Event Professional. The Event Professional is responsible for service quality, staffing, equipment, timelines, licences, permits, taxes, invoices, safety obligations and other requirements applicable to the service.

Any dispute concerning service delivery, delay, cancellation, rescheduling, quality, damage, non-performance or other matters arising from the Event Professional’s service is primarily between the Customer and the Event Professional, subject to applicable law. GoGala may provide reasonable Platform support or records where appropriate but does not guarantee resolution of private contractual disputes.

GoGala may provide payment-status tracking or similar business-management functionality for Event Professionals. GoGala does not collect, receive, hold, transfer or settle payments made by Customers to Event Professionals for event services. Any such payment is arranged and handled directly between the Customer and the Event Professional outside GoGala. Information recorded on the Platform, such as total amount, paid amount or pending amount, is for record-keeping or business-management purposes and does not mean that GoGala processed the underlying payment.

GoGala may collect subscription fees, Premium plan charges and other applicable Platform charges payable directly to GoGala. Such payments may be processed by independent third-party payment service providers under their own terms and systems. Users should verify the amount and transaction details before making a payment to GoGala. GoGala does not guarantee uninterrupted operation of third-party payment systems and is not responsible for failures or delays outside its reasonable control, subject always to rights and remedies available under applicable law. Refunds relating to Customer-to-Event Professional service payments must be resolved directly between those parties. Refunds relating to fees paid directly to GoGala are governed by the applicable GoGala Refund Policy, purchase terms and applicable law.

Ratings and reviews displayed on GoGala represent the opinions and experiences of the users who submit them. They do not represent a guarantee or independent professional assessment by GoGala.

GoGala may moderate, restrict or remove reviews that appear fraudulent, manipulated, abusive, irrelevant, unlawful or inconsistent with Platform policies, but GoGala does not guarantee that every review will be accurate, complete or suitable for every user’s decision.

Event Professionals and other users may submit photographs, portfolio materials, business descriptions, reviews and other content. The user submitting such content is responsible for its accuracy, legality and for having the necessary rights and permissions.

GoGala does not endorse all user-generated content and, to the extent permitted by law, is not responsible for claims arising solely from unlawful, inaccurate or infringing content submitted by independent users. Users may report inappropriate content through the Contact Us section of the Platform.

GoGala aims to keep Platform information useful and reasonably current; however, information may occasionally be incomplete, outdated, unavailable or contain errors. The Platform and its content are provided on an “as available” basis, subject to applicable law.

Users should independently verify information that is important to a booking, any payment made directly to an Event Professional, an event arrangement or other material decision.

The Platform may contain links to or integrations with third-party websites, maps, payment services used for charges payable directly to GoGala, communication services, social platforms or other external services. GoGala does not control independent third-party services and does not endorse or guarantee their content, availability, security, products or services merely because they are accessible through GoGala.

Use of third-party services may be governed by the relevant third party’s own terms and privacy policies.

GoGala aims to maintain a reliable and secure Platform, but continuous or error-free availability cannot be guaranteed. Access may be interrupted by maintenance, upgrades, internet or telecommunications failures, third-party outages, cybersecurity incidents, device or browser issues, force-majeure events or other circumstances beyond reasonable control.

Users are responsible for maintaining appropriate devices, connectivity and reasonable safeguards for their own accounts and data.

Information made available through GoGala is intended to support marketplace discovery and event-service transactions. Unless expressly identified otherwise, Platform content does not constitute legal, tax, financial, insurance, safety or other regulated professional advice. Users should obtain appropriate professional advice where their circumstances require it.

GoGala does not guarantee any Event Professional a specific number of profile views, leads, enquiries, quotations, bookings, customers, revenue or business growth. Search visibility, lead volume and customer decisions may vary based on demand, location, category, profile information, subscription features, user preferences and other marketplace factors.

Similarly, GoGala does not guarantee that Customers will find an Event Professional matching every requirement, budget, date or location.

Any third-party advertisement, sponsored material, promotion or external offer displayed through or linked from the Platform is provided for informational or promotional purposes. Unless expressly stated, its presence does not constitute a guarantee or endorsement by GoGala. Users should review the relevant provider’s terms before purchasing or relying on an external offer.

Nothing in this Disclaimer excludes or limits any liability or statutory right that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, GoGala will not be responsible for indirect, incidental, special or consequential loss arising from the independent acts or omissions of Customers, Event Professionals or third-party services, or from reliance on user-provided information.

GoGala remains responsible for its own obligations to the extent required by applicable law. This Disclaimer should be read together with the GoGala Terms & Conditions and Privacy Policy.

GoGala may update this Disclaimer as the Platform, services, business practices or legal requirements evolve. The latest version will be published on the Platform with the updated effective date.

For questions or concerns regarding this Disclaimer or the Platform, please visit the Contact Us section on www.gogala.in or email connectgogala@gmail.com, support@gogala.in.