Account & Data Deletion

GoGala respects your privacy and provides Customers and Event Professionals with a way to request deletion of their GoGala account and associated personal data, subject to applicable law and legitimate retention requirements.

These instructions explain how to submit a deletion request and what happens after GoGala receives it. They should be read together with the GoGala Privacy Policy.

Customers and Event Professionals can request deletion of their GoGala account directly from their respective signed-in account.

To submit a deletion request:

Sign in to your GoGala account.

1. 1Go to the Account Deletion option available under your account settings.
2. 2Select Delete Account / Request Account Deletion.
3. 3Complete the required Mobile OTP and Email OTP verification.
4. 4After successful verification, confirm and submit the account deletion request.
5. 5The request will be submitted to the GoGala Admin queue for review and further action.
6. 6Once reviewed and processed by the admin, the account will be deleted in accordance with GoGala's Privacy Policy and applicable data-retention requirements.
7. 7If you are unable to access or complete the account-deletion process, contact GoGala through the Contact Us section or email support@gogala.in or connectgogala@gmail.com for assistance.

The normal deletion process is completed from the signed-in GoGala account. If you cannot access or complete that process and contact GoGala for assistance, provide only the information reasonably required to identify your account, such as:

• Your name or business/contact name registered with GoGala.
• Your registered email address.
• Your registered mobile number.
• Whether the account is a customer or Event Professional/Vendor account.
• A brief description of the issue preventing you from submitting the request through your account.
• Please do not send passwords, OTPs, payment card details or other unnecessary sensitive information to GoGala support.

GoGala requires Mobile OTP and Email OTP verification before an account-deletion request can be submitted through the Platform. After successful verification, the request is placed in the GoGala Admin queue for review and processing.

This verification and review process helps protect users against fraudulent, accidental or unauthorised deletion requests. If additional clarification is reasonably required before processing, GoGala may contact the account holder using the registered contact details.

After a valid request is verified, GoGala will initiate deletion or anonymisation of personal data associated with the account that is no longer required for the purposes for which it was collected.

Depending on the account and Platform activity, this may include information associated with:

• Customer or Event Professional account/profile details.
• Contact information and account preferences.
• Event Professional business-profile information that is no longer required to remain available.
• Enquiries, leads and related account-linked information, where deletion is appropriate.
• Reviews or other user-generated information, subject to applicable legal, integrity and record-retention requirements.
• Other personal data maintained for normal Platform operation that is no longer necessary.
• Once account deletion is completed, access to the deleted account and its associated Platform features may no longer be available.

Account deletion does not necessarily mean that every record can be removed immediately. GoGala may retain limited information where reasonably necessary or legally required, including for:

• Compliance with applicable law, tax, accounting or regulatory requirements.
• Fraud prevention, security, abuse detection and protection of the Platform or its users.
• Establishing, exercising or defending legal claims and resolving disputes.
• Maintaining transaction, booking, payment or communication records where a legitimate or legal retention requirement applies.
• Enforcing GoGala's Terms & Conditions or responding to lawful requests from competent authorities.
• Backup, disaster-recovery or system-integrity processes, until the relevant backup data is overwritten or deleted in the ordinary retention cycle.
• Any information retained for these purposes will remain subject to appropriate safeguards and will not be used for unrelated purposes merely because an account has been deleted.

If an Event Professional requests account deletion, the associated public GoGala listing will be removed or made unavailable as part of the deletion process, subject to any limited information that GoGala is legally entitled or required to retain.

The Event Professional should download or preserve any business records they need before requesting deletion, as access to account tools, leads, quotations, event records and other Platform information may be lost after deletion.

If a Customer requests account deletion, the Customer will lose access to the relevant GoGala account and account-based features. Certain booking, payment, dispute or transaction records may be retained where necessary for legal, security or record-keeping purposes.

Where GoGala uses independent service providers to support Platform operations, deletion or de-identification requests may also be propagated to relevant providers where appropriate and required. Independent third-party services may retain information under their own legal obligations or retention practices.

If you submitted a deletion request by mistake, contact GoGala as soon as possible through the Contact Us section or email support@gogala.in or connectgogala@gmail.com. If the Admin has not yet completed the deletion, GoGala may be able to cancel the pending request after appropriate verification. Once deletion has been completed, restoration of the account or deleted information may not be possible.

Account deletion is one way to exercise privacy choices. Depending on applicable law and your circumstances, you may also have rights relating to access, correction, withdrawal of consent or grievance handling. Please refer to the GoGala Privacy Policy for more information.

For assistance with account or data deletion, privacy questions or concerns, please use the Contact Us section on www.gogala.in or email support@gogala.in or connectgogala@gmail.com.