A. Customer FAQs
1. What is GoGala?
GoGala is an Event Professionals Marketplace that helps customers discover, compare and connect with independent event professionals for weddings, birthdays, corporate events and other occasions.
2. Does GoGala provide event services directly?
No. GoGala is a technology marketplace. Actual event services are provided by independent Event Professionals selected by the Customer.
3. Is GoGala free for Customers?
Yes. GoGala does not charge Customers any fee for using the marketplace to discover, compare, contact or enquire with Event Professionals. Customers pay Event Professionals directly for any event services they choose to book. GoGala may separately charge Event Professionals for subscriptions, Premium plans or other applicable Platform services.
4. How do I find and contact an Event Professional?
Use Find Event Professionals and available filters such as profession, location/state, rating or distance. Depending on the listing, you can use View Contact or Enquire Now. GoGala may collect basic details and complete the applicable verification before displaying contact information or creating a relevant lead.
5. Can I contact or enquire with multiple Event Professionals?
Yes. You may compare and contact multiple professionals. Where available, the Enquiry Form or Submit Bulk Enquiry feature can support multiple Event Professional types or preferences.
6. Does an enquiry or contact action confirm my booking?
No. A View Contact action, lead or enquiry does not confirm a booking. The Customer and Event Professional must agree on services, price and other applicable terms.
7. What can a quotation include?
A quotation may include one or more services, quantities, unit prices, discounts, taxable amount, GST where applicable, grand total and relevant Customer/Event Professional details. The Event Professional determines the service pricing and commercial terms.
8. Where can I view my event booking and payment information?
Signed-in Customers can use Event Bookings to view available booking information such as event type/date, Event Professional, total amount, paid amount, pending amount and event status.
9. Does GoGala process payments to Event Professionals?
No. GoGala does not collect, receive, hold, transfer or settle Customer-to-Event Professional payments for event services. Such payments are handled directly between the Customer and Event Professional. Payment amounts shown in GoGala are tracking records only.
10. Who handles cancellation or refunds for an Event Professional's service?
Cancellation, rescheduling and refund terms for event services are determined between the Customer and Event Professional under their quotation, booking terms or other agreement. GoGala does not issue refunds for payments made directly to an Event Professional.
11. Can I submit a review?
Yes, where the review feature is available. Customers may be required to sign in and can submit a rating/review based on their genuine experience. GoGala may moderate inappropriate or fraudulent reviews.
12. How can I sign in or reset my password?
Use the login methods available on the sign-in page. If you forget your password, use Forgot Password and complete the verification steps shown by GoGala.
13. How can I delete my account?
From your signed-in account, use Account Deletion and complete the required Mobile OTP and Email OTP verification. The request is then submitted to GoGala Admin for review and processing. If you cannot complete the process, contact GoGala support.
B. Event Professional / Vendor FAQs
14. Who can register as an Event Professional?
Eligible professionals, agencies or businesses offering event-related services can register, subject to GoGala's onboarding requirements and applicable law.
15. What should I add to my business profile?
Complete the required business details and add useful information such as profession/categories, services, business description, service locations, team size and portfolio/gallery. Where applicable, an Event Professional may be registered under multiple relevant categories. Listing visibility depends on current account, profile and listing requirements.
16. What is a Lead in GoGala?
A Lead is a potential Customer interaction generated through GoGala contact or enquiry features such as View Contact, GoGala Enquiry or Bulk Enquiry. Available lead information depends on the feature used.
17. Can I create quotations and manage bookings?
Yes. GoGala provides tools for Event Professionals to create structured quotations with multiple services and to maintain relevant event-booking information.
18. Can I track Customer payments in GoGala?
Yes. You may record total, paid and pending amounts for business-management purposes. GoGala does not process the underlying Customer payment; the payment is handled directly between you and the Customer.
19. Can I send payment or event reminders?
Where enabled and eligible, GoGala may provide payment reminders for completed events with pending amounts and upcoming-event reminders according to the current Platform features or plan.
20. Does GoGala offer Free and Premium plans?
Yes. GoGala offers Free and Premium Event Professional plans. Current features, pricing, validity and benefits are displayed in the subscription section.
21. Does GoGala guarantee leads or bookings with Premium?
No. GoGala does not guarantee a specific number of profile views, leads, enquiries, bookings, customers or revenue. Results depend on customer demand, category, location, profile quality and other marketplace factors.
22. Can GoGala offer coupons, promotions or referral benefits?
Yes. Where enabled, GoGala may offer eligible coupons, promotional Premium access or referral benefits subject to the conditions displayed for the applicable offer.
23. What payments does GoGala collect from Event Professionals?
GoGala may collect subscription fees, Premium plan charges and other applicable Platform charges payable directly to GoGala. These are separate from payments between Customers and Event Professionals.
24. What is the refund policy for GoGala subscription or Premium fees?
Refund eligibility for fees paid directly to GoGala is governed by the GoGala Refund Policy and the applicable purchase terms. Event-service payments made directly between Customers and Event Professionals are outside that policy.
C. General, Privacy & Support FAQs
25. Is my personal information publicly visible?
Customer contact information is not intended to be publicly displayed merely because a Customer uses GoGala. Relevant information may be shared with an Event Professional when the Customer initiates an enquiry, lead, booking or contact action. Event Professional profile information intended for listing may be publicly visible.
26. How does GoGala use my personal information?
GoGala uses personal information to operate accounts and marketplace features, facilitate enquiries and bookings, provide communications, maintain security and support users. Please refer to the GoGala Privacy Policy for complete details.
27. Does GoGala guarantee every Event Professional?
No. Profiles, ratings, reviews and listing information help Customers evaluate professionals but do not guarantee service quality, availability, suitability or performance. Customers should confirm important details before engaging a professional.
28. What notifications may GoGala send?
Depending on account activity and available features, GoGala may send authentication messages, enquiry/lead notifications, event or payment reminders, subscription notices and other service-related communications through supported channels.
29. How do I contact GoGala?
Visit the Contact Us section on www.gogala.in or email support@gogala.in or connectgogala@gmail.com for Platform support, privacy concerns or general enquiries.
Important Note
These FAQs provide quick guidance on common GoGala features and should be read together with the latest GoGala Terms & Conditions, Privacy Policy, Refund Policy, Disclaimer and any applicable plan, quotation, booking, promotion or purchase terms. Platform features and workflows may change over time.
Still need help?
Contact GoGala for Platform support, privacy concerns or general enquiries.